Jobs at ITH

Guest Experience Manager

We're currently looking for a dynamic candidate to own this job at our Hostel

About Us

ITH is a Varanasi-based lifestyle brand offering fresh and socially engaging accommodation and hospitality venues. Our vision is to become India’s leading experience and design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all the while providing affordable and safe accommodation in popular Indian cities.

About You

BEING YOURSELF is the key to bringing the ITH story and brand to life. We need a passionate and confident people person to join our team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of one of India’s first, ground breaking, hostel brand. Join ITH, be yourself.

You Must

  • Be the life of the party
  • Always love our guests
  • Be really-really organised and an excellent communicator!
  • Keep cool and be polite to everyone when the pressure hits
  • Enjoy a super-fast pace
  • Understand this is a business, be passionate about maximising revenue
  • Be creative, innovative and digitally smart
  • Be yourself

You Will

  • Report to the Owner/Director
  • Be a team player that gets ITH and wants to be himself/herself
  • Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique ITH experience
  • Know your guests and have a passion for independent travel and the road less travelled
  • Monitor our social spaces, lighting, sound and temperature, to make sure they embody the ITH brand and culture AT ALL TIMES
  • Monitor housekeeping, i.e. ensure cleanliness of the entire property, especially guest rooms; make sure that bedsheets are changed after each guest visit, etc.
  • Know our food & drinks menu and help with food orders & service
  • Know your city, its cafés, bars and restaurants, its art, its music
  • Demonstrate a passion for delivering outstanding customer service
  • OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
  • Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
  • Be Responsible for all cash handling whilst you are on duty
  • Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

You Are

  • Experienced within a front office hospitality environment or customer services in a different environment
  • Passionate for the hospitality and the youth travel market
  • Fluent in English with knowledge of an additional language being desirable
  • Experienced working with or willing to learn our PMS/CM (eZee)
  • Flexible with regards to shift timings

This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Summary

• Location: International Travellers’ Hostel, Varanasi, India

• Position: Guest Experience Manager

• Job-type: Full-time

• Start date: Immediate

• Must-have: English and Hindi language skills

Not from Varanasi?

No problem! We offer homely accommodation for out-of-station candidates who wish to live and work in Varanasi. We offer you the following FREE benefits:

  • Shared Accommodation*
  • Home-cooked Meals
  • Fast Wi-Fi Access
  • Unlimited Drinking Water

*Free accommodation available to full-time employees only. As a resident employee your arrangements pertaining to the job responsibilities will change. Contact us for details.

Highlights

Discover what makes working at ITH special

Homely Atmosphere

When you live and work at ITH you become a part of our family making you feel just like at home.

Healthy Food

Resident candidates will benefit from access to healthy homemade (vegetarian) food and purified drinking water.

Flexible Timing

We offer flexible working hours so you don't feel stuck like in a 9-to-5 grind that you once so dreaded.

Global Horizon

Working at ITH means meeting with folks from across the world regularly effectively giving you a global exposure.

Submit Your Job Application

Job Application
FaceTime, Skype, WhatsApp or Facebook
Gender *
This doesn't affect your application. We'd just like to know.
Which of the following languages do you speak? *
Hindi and English are mandatory.
Write only numbers
Do you still hold the above job?
Are you looking for full-time or part-time employment? *
Write only numbers
We want to hear about the REAL YOU
Be inspiring – this may affect your application!
Let's play a scenario where all of your colleagues are absent from duty for one reason or another (let's say off-sick). A guest is scheduled to arrive but the bathroom hasn't been cleaned in their room yet because there is no one to do it. You have tried to hire a professional third-party cleaner, but no one shows up. Will you pick up the toilet brush and clean the bathroom yourself so that the guest isn't inconvenienced? *
In the Indian culture Guest is designated as God

Work Exchange Opportunities

We also offer short-term Work Exchange opportunities. Visit our Work Exchange page for details.